Shipping policy

Shipping Policy

Shipping Policy

At KidzStep, we place great importance on fast and reliable delivery of your order.

1. Processing Time

Orders are processed and prepared for shipment within 1 to 5 business days after payment has been received.

Processing includes:

  • Order verification
  • Quality control
  • Secure packaging

Orders are processed Monday through Friday, excluding public holidays.

2. Delivery Time

After shipment, delivery typically takes 5 to 7 business days, depending on your location.

Delivery times are estimates and may vary depending on circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active or for updates to appear.

4. Delivery Address

Orders are shipped to the address provided at checkout.

Please make sure that:

  • Your address is complete and accurate
  • Your postal/ZIP code is correct
  • Your contact details are valid

KidzStep is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

5. Taxes & Duties

Any taxes, VAT, customs fees, or import duties applicable to your order will depend on your shipping destination and applicable local laws.

If you want to guarantee "no additional fees upon delivery", only include that statement if your fulfillment/shipping setup actually covers these charges.

6. Delays

If unexpected delays occur, we will make reasonable efforts to inform you and assist in resolving the situation.

KidzStep is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carriers
  • Customs procedures
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Other unforeseen external circumstances

7. Lost or Stolen Packages

If a package is marked as delivered by the carrier but cannot be located, KidzStep cannot guarantee reimbursement for lost or stolen packages.

We recommend checking around the delivery location and contacting the carrier directly. Our support team can assist with tracking information where possible.

8. Split Shipments

In some cases, orders may be shipped in multiple packages to help facilitate fulfillment.

If your order is shipped separately, you may receive separate tracking information for each package.

9. Contact

If you have any questions regarding your order or shipping, please contact us:

E-mail: contact@kidzstep.com